No Refunds

All sales concluded at Via Florelle are FINAL and no refunds or store credit will be issued. We do not accept returns due to the fragile nature of the roses and because every bouquet is custom created.


Delivery will be deemed to have taken place at the time Via Florelle places an order in the possession of any carrier service (e.g., UPS, FEDEX , USPS or Hand Delivery) for customer delivery. Via Florelle is not responsible for lost, stolen or damaged goods once an order leaves our workshop.